Frequently Asked Questions

Questions? Check out the answers to some of our most frequently asked questions.

Products

Are your products hypoallergenic?

Yes, many of our products — including all of our laundry products — are hypoallergenic. Look for the hypoallergenic icon on our shop pages and on the bottles themselves to confirm details for each product

Are your products organic?

Yes, many of our products — including all of our laundry products — are hypoallergenic. Look for the hypoallergenic icon on our shop pages and on the bottles themselves to confirm details for each product.

What in the world is SoapBark?

We’re so glad you asked. It’s our secret weapon against dirt, and an entirely sustainable way to clean green. You can read more about it here.

Where can I find your ingredients?

Look for a complete list of ingredients on each product’s webpage and on the bottles themselves. (Be forewarned, we like to nerd out and include the scientific names for things, too.)

Are your products pet safe?

Completely. We created arbOUR to make sure our fur babies are safe, no matter what they get into. The same goes for babies, kids, and plants, too. We’re safe all-around.

Are your products cruelty-free?

Along with being pet-safe, we’re also cruelty-free

Are your laundry products compatible with HE machines?

Not only are they compatible, they’re specially optimized for HE machines. So a little goes a long way (that’s the arbOUR way). Using a standard machine? No worries: we’re all good there, too.

What surfaces can I use the cleaning essentials products on?

With no dyes, chlorine, sulfates, parabens, or a host of other chemicals and caustics, you can use our cleaners safely on almost any hard, nonporous surface in your home. That means cleaner kitchen countertops (including marble, quartz, and stone), bathroom vanities, mirrors, glass, aluminum, steel, and more. Your home’s surfaces may be hard, but cleaning them shouldn’t be.  If you are concerned about a porous surface, or that antique piece from your great grandmother, test on a small hidden area first, just to put your mind at ease - then clean away!

What certifications do you have on your products?

We’re proud to say that our products have earned nationally-recognized certifications for safety and sustainability.  As a matter of fact, many of our products are exempt from EPA registration because they are made entirely with “GRAS” Ingredients, (Generally Recognized as Safe by the FDA). 

For more information about products that are exempt from EPA registrations, please visit: www.epa.gov/minimum-risk-pesticides

In addition, we always work hard to use recyclable materials, so you can feel good about your choice of product.  (As a company, we’re also certified Woman Owned by the Women’s Business Enterprise Council.)

Are your products biodegradable and septic safe?

Yes, almost all of our products are biodegradable and septic-safe.

Is your packaging recyclable?

Yes. All of our packaging is fully recyclable — and ready, willing, and able to see what it’ll be in its next life. Learn more about how to recycle here: https://www.epa.gov/recycle/how-do-i-recycle-common-recyclables  and  https://www.epa.gov/recycle/how-do-i-recycle-common-recyclables 

Can I order refills?

We love this idea, and we’re working on making it happen! We do offer most of our products in gallon sizes. In the meantime, we hope you’ll recycle your empties and reorder when you’re ready for more.  

Where are your products made?

We source Right here in America. We’re proud to be made greener in the U.S.A. (....and filled and bottled in the lovely state of OHIO!)

Ordering

Where can I find your products?

Our products are available online at Amazon, WalMart Marketplace and right here on our website. Wholesale ordering can be done on Faire.com with your wholesaler number or if you’d like to open an account with us, please inquire:   info@arbourproducts.com    Know a local retailer who might want to carry arbOUR? Let us know at info@arbourproducts.com

Do you sell wholesale or in bulk?

Yes, we do! CLICK ON BUTTON (OR SEND TO FAIRE?)

If you are interested in applying for a commercial account directly with us, Email us at info@arbourproduct to learn more about our commercial supply programs.

And hospitals, hotels, restaurants, and other businesses love our products too.

Shipping & Returns

What are your shipping rates?

Shipping costs are weight-based, carrier calculated. You will see your final shipping price at checkout.

How soon after placing my order will my product ship?

Orders ship within 2 business days.

What is your refund policy?

If you are dissatisfied for any reason with your order from arbOURproducts.com, we will gladly make an exchange or refund your money on unused items within 30 days of your original receipt. Simply return the unused item(s) to us, specifying whether you'd like an exchange or a refund. We will promptly reship or refund your credit card.  

How do I request a refund?

To obtain a refund for the arbOUR Product items you purchased online, please send an e-mail to shop@arbOURproducts.com with your request for a refund or an exchange within 30 days of your original purchase. To request a refund by phone, please contact customer service Monday through Friday 9 AM-5 PM EST at (440)729-4427.

When will the refund appear on my credit card?

If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card